Frequently Asked Questions
Welcome to the Allpack FAQ Centre. Find answers to common questions about packaging products, delivery, sustainability, custom packaging, account management and more. Whether you're looking for product advice or support with an order, our frequently asked questions are designed to help you quickly find the information you need
Ordering and Delivery
Is delivery free?
We do offer free next day delivery on orders over £200. View our delivery and shipping page to find out more
When are you open?
We are open from 7:00 am to 5:00 pm. Please feel free to contact us during these hours.
How do I place an order?
Order online by logging in here. If you do not have an account you can request one.
Alternatively you can order by calling 01543 396 700 or by emailing sales@allpack.uk.com.
Can I create an online account?
Yes, please fill in this form and we will be in touch.
What if I can't find what I am looking for?
We provide our customers with a wide range of custom products, so please do contact us with any specific requirements you may have.
Where is my delivery?
You can view the status of your deliveries from your shop account. If you want any further tracking information please fill in this form. Alternatively contact us and we are more than happy to help.
Where can I find my proof of delivery (POD)?
If your order was delivered by our fleet, you can view your proof of delivery in your online account. If your order was delivered by a third-party carrier, you can request the relevant tracking or delivery information using our form. Alternatively, contact our team and we will be happy to help.
Can I request a sample?
You can request samples through our brand pages or contact our team to discuss your requirements.
Do you offer next-day delivery?
Yes, we offer next-day delivery on eligible orders. Please see our Delivery and Shipping page for full details, including applicable terms and availability.
Can I collect my order?
Yes, you can collect your order by prior arrangement. Please call us on 01543 396 700 to organise collection.
Pricing and Accounts
How can I check product pricing?
You can view product prices by logging in to our online shop. If you would like to discuss pricing for a bespoke product, please contact our team.
Do I need an account to order?
Yes, you need an account to order online. Submit an account request form and we will send your login details once your account has been set up. You can also order by emailing sales@allpack.uk.com or calling 01543 396 700.
Are bulk discounts available?
Yes, volume discounts are available on selected products. Once you are logged in, available discounts will be displayed on the relevant product pages.
Can I get a quotation before ordering?
Of course. Contact us and one of our dedicated account managers will prepare a quotation based on your requirements.
Can I view my invoices online?
Yes. With an online account, you can view your invoices, orders, credit notes, deliveries and more.
Products
How do I choose the right packaging product?
Choosing the right packaging solution can be difficult, but Allpack’s packaging specialists are here to help. Contact us and one of our dedicated account managers will help you find the most suitable packaging for your products, processes and requirements.
Do you offer custom or bespoke packaging solutions?
Yes, we offer bespoke packaging solutions tailored to your company’s requirements, including custom sizes, materials and branding. Complete our contact form and a member of our team will be in touch.
Sustainability
Do you offer FSC®-certified packaging products?
Yes, we offer a range of FSC®-certified packaging products. Please check the individual product description to confirm whether a specific product is FSC® certified.
How can I make my packaging more sustainable?
There are several ways to make your packaging more sustainable, including choosing recyclable materials, reducing unnecessary packaging, using FSC® certified products, and selecting packaging that is right-sized for your goods. At Allpack, we offer a range of sustainable packaging solutions and can help you identify products that reduce material usage while still providing the protection your products require.
Can you help us reduce packaging waste?
Yes. Our packaging specialists can review your current packaging processes and recommend ways to reduce material usage, improve packing efficiency, and minimise waste. This may include introducing more suitable packaging materials, right-sizing packaging, reducing void fill, or exploring reusable and recyclable alternatives. Contact us to discuss your requirements and discover opportunities to improve sustainability while potentially reducing packaging costs.
What is Plastic Packaging Tax?
Read our Plastic Packaging Tax guide for more information on how the tax works and the packaging products that may help businesses reduce their liability.
Customer Support
How do I contact customer support?
You can contact customer support by emailing sales@allpack.uk.com, calling 01543 396 700 or completing the form on our Contact page. Enquiries received outside our opening hours of 7:00 am to 5:00 pm will be answered when our team is next available.
What should I do if my order arrives damaged?
If your order arrives damaged, please contact us as soon as possible. Our team will review the issue and work with you to resolve it promptly.
How do I return a product?
To arrange a return, please contact our team. You should also read our Returns Policy before returning any products, as a restocking charge may apply.
